Terms of service
Terms and Conditions
Last updated: [22/8/26]
Welcome to [KAKUMA]. These Terms and Conditions govern your use of our website, [WWW.KAKUMA.CO.ZA], and your purchase of clothing and other products from us.
By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
- About Our Business
- KAKUMA] is an online clothing store operated by [KAKUMA].
Business address: []
Email: [KAKUMAZAOFFICIAL@GMAIL.COM]
Contact number: []
2. Products
We make every effort to ensure that product descriptions, photographs, colours, sizes and other information on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings. Product availability may also change without notice.
We reserve the right to limit quantities, discontinue products or correct errors in product information or pricing.
3. Prices
All prices displayed on our website are shown in [CURRENCY].
Prices may change from time to time, but changes will not affect orders that have already been accepted and confirmed.
[Choose one:] Prices are inclusive of applicable taxes / Prices exclude applicable taxes, which will be calculated at checkout.
Delivery and shipping charges, where applicable, will be displayed before you complete your order.
4. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where, for example:
a product is unavailable;
there is an error in the product description or price;
we suspect fraudulent or unauthorised activity; or
we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.
5. Payment
We accept the payment methods displayed at checkout.
You confirm that you are authorised to use the payment method provided.
Payments may be processed by third-party payment providers. We do not store complete payment-card details unless expressly stated otherwise in our Privacy Policy.
6. Shipping and Delivery
We deliver to [ANYWHERE IS SOUTH AFRICA].
Estimated delivery times are provided for guidance only and may vary because of circumstances outside our control, including courier delays, customs delays, severe weather or other unforeseen events.
You are responsible for providing an accurate delivery address. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.
Any applicable delivery charges will be shown at checkout.
7. Returns and Exchanges
We want you to be happy with your purchase.
You may request a return or exchange within [3] days of receiving your order, subject to the conditions below.
Returned items must generally:
be unworn and unused;
be in their original condition;
have original tags attached, where applicable; and
be returned in their original or suitable packaging.
To request a return, contact us at [KAKUMAZAOFFICIAL@GMAIL.COM] with your order number and details of the item you wish to return.
Unless the item is defective, incorrect or otherwise required to be refunded under applicable law,].
Nothing in this section limits any mandatory consumer rights you may have under applicable law.
8. Faulty or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us at [KAKUMAZAOFFICIAL@GMAIL.COM] as soon as reasonably possible.
Please include your order number and, where appropriate, photographs showing the problem.
We will assess the issue and, where required by applicable law, provide an appropriate remedy such as a repair, replacement, refund or other remedy.
9. Cancellations
If you wish to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].
We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed or dispatched.
Your statutory cancellation and cooling-off rights, where applicable, are not affected by this section.
10. Website Use
You agree not to misuse our website or use it for unlawful purposes.
You must not:
attempt to gain unauthorised access to our website or systems;
interfere with the operation or security of the website;
copy or reproduce our website content without permission;
use our website to distribute harmful software; or
engage in fraudulent activity.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms and Conditions have been breached.
11. Intellectual Property
Unless otherwise stated, all content on our website, including our photographs, logos, graphics, product descriptions, designs, text and branding, belongs to or is licensed to [KAKUMA].
You may not reproduce, distribute, modify or commercially use our content without our prior written permission.
12. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms.
Unless otherwise stated:
discount codes cannot be exchanged for cash;
only one discount code may be used per order;
promotional offers may have expiry dates; and
we reserve the right to withdraw or amend promotions where permitted by law.
13. User Reviews and Content
If you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit that content.
You grant [KAKUMA] permission to use, reproduce and display submitted content for purposes related to our business and marketing, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.
14. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights regarding your personal information.
15. Limitation of Liability
To the maximum extent permitted by applicable law, [SHOP NAME] will not be responsible for indirect or consequential losses arising from the use of our website or purchase of our products.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights or liability for matters that cannot lawfully be excluded.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, power outages, internet failures, transportation disruptions, government actions or other unforeseen events.
We will take reasonable steps to minimise the effect of such events where possible.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be posted on our website with the applicable "Last updated" date.
Changes will generally apply from the date they are published and will not retrospectively affect orders where this would be prohibited by law.
18. Governing Law
These Terms and Conditions are governed by the laws of [SOUTH AFRICA].
Any disputes will be dealt with by the courts or appropriate dispute-resolution bodies having jurisdiction under applicable law.
19. Contact Us
If you have questions about these Terms and Conditions, your order, returns or our products, please contact:
[KAKUMA]
Email: [KAKUMAZAOFFICIAL@GMAIL.COM]
Phone: []
Address: []
We will do our best to respond to customer enquiries as soon as reasonably possible.