Shipping policy
Shipping Policy
Last updated: [22/8/26]
At [KAKUMA], we aim to process and deliver your order as quickly and reliably as possible. Please read the information below before placing your order.
1. Order Processing
Orders are usually processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, sales or holidays, processing times may be longer. We will make reasonable efforts to keep you informed of any significant delays.
2. Delivery Areas
We currently deliver to: SOUTH AFRICA
If your location is not available at checkout, please contact us at [KAKUMAZAOFFICIAL@GMAIL.COM] to find out whether delivery can be arranged.
3. Shipping Times
Estimated delivery times after your order has been processed are:
Local delivery: [2–5 business days]
National delivery: [3–7 business days]
International delivery: [7–21 business days]
These are estimates and are not guaranteed delivery dates. Delivery may take longer due to courier delays, customs, public holidays, weather, high order volumes or circumstances outside our control.
4. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, order size and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.
5. Tracking Your Order
Where tracking is available, you will receive your tracking information by email or SMS once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
Please allow up to [24–48 hours] for tracking information to become active after your order has been dispatched.
6. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if you request that the order be shipped again.
Please contact us as soon as possible if you realise that you have entered incorrect delivery information.
7. Delayed or Lost Packages
Once an order has been handed over to the courier, delivery is subject to the courier's handling and delivery processes.
If your order appears to be significantly delayed or has not arrived within the estimated delivery period, please contact us at [EMAIL ADDRESS] with your order number.
We will assist you in contacting or investigating the matter with the relevant delivery service.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at [KAKUMAZAOFFICIAL@GMAIL.COM].
Where possible, take photographs of the packaging and the damaged items and provide them to us along with your order number.
We will assess the situation and provide an appropriate remedy where required by applicable law.
9. International Orders
International customers may be responsible for customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country.
These charges are generally outside our control and may be payable by the customer.
International delivery times may also be affected by customs processing.
10. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us immediately at KAKUMAZAOFFICIAL@GMAIL.COM].
We will try to update the address before the order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
11. Delivery Delays Outside Our Control
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, courier disruptions, customs delays, public holidays, power outages or other unforeseen events.
We will make reasonable efforts to assist you when such delays occur.
12. Contact Us
If you have any questions about shipping or your order, please contact us:
KAKUMA]
Email: [KAKUMAZAOFFICIAL@GMAIL.COM]
Phone: []
Website: [WWW.KAKUMA.CO.ZA]
Business Address: [BUSINESS ADDRESS]